Chrome Web Store Feedback

If you’re pub­lish­ing a Chrome web app, one thing you may have noticed is that the Chrome Web Store doesn’t have a great feed­back mech­an­ism built into the review system.

If you’re find­ing you’re get­ting a lot of unhelp­ful one star reviews, there’s a chance some­thing is wrong with your app and users might not be able to com­mu­nic­ate this on their own. This is where the “User Feedback” sys­tem comes in.

Some reviews just aren't helpful. Use the User Feedback system to turn unhelpful reviews into solvable problems.

The User Feedback feature

The User Feedback sys­tem is essen­tially an issue track­ing sys­tem built in to the Chrome Web Store. It lets users post com­ments, report issues and oth­er­wise send feed­back for your app which you can reply to and use to solve problems.

The User Feedback sys­tem lets other users see the issues that have been repor­ted, so they can see whether a prob­lem has already been repor­ted as well as what the solu­tion to the prob­lem might have been. This can be help­ful in resolv­ing issues and also in pre­vent­ing bad reviews.

Letting people report issues is a great way to get happy users.

Enable User Feedback

You can enable user feed­back from the Chrome Web Store Developer Dashboard, avail­able from the gear icon at the top-right of the web store.

From the Dashboard you can enable the fea­ture from the options at the bot­tom of the screen.

Once you have enabled the User Feedback fea­ture, users will see a “Send Feedback” but­ton with a gear icon on the details tab of your app page.

You can find the Send Feedback button on the Details tab of your app page.

Dealing with feedback

You can see user feedback from the developer dashboard or via the Web Store. You can view feed­back through the Developer Dashboard by click­ing “User Feedback” next to your app, or you can go through the web store and click “send feed­back” on your app.

The User Feedback sys­tem doesn’t email you when someone cre­ates a ticket, so you need to check back every few hours, days, weeks depend­ing on your project.

Unfortunately the developer dash­board is a some­what rudi­ment­ary inter­face, but you can still use it to reply, request more inform­a­tion, adjust the status of tick­ets and keep track of issues that users are report­ing for your app.

Making the most of User Feedback

While the user feed­back option is great on its own, there are a few ways you can encour­age people to leave qual­ity feed­back you can work with.

The simplest method is to place a line in the descrip­tion text of your app page, dir­ect­ing people to the fea­ture if they have any prob­lems. This can be help­ful espe­cially if your app is new, because people love being able to report issues and help out.

Let users leave feedback from your app, and they'll be far less likely to seek out a negative review.One of the more suc­cess­ful meth­ods is to place a dir­ect link to the User Feedback page from within your app.

The feed­back link doesn’t have to be a prom­in­ent item, just enough for people to know it’s there. This way if some­thing goes wrong, it encour­ages people to air their griev­ances on the feed­back form rather than on the review page where you can’t do any­thing to help them.

Issue Tracking for Chrome Apps

The User Feedback mod­ule is a great addi­tion to the web store, and means you don’t have to set up your own help­desk infra­struc­ture to deal with prob­lems arising in your apps.

Of course it’s an entirely optional ser­vice but it’s use­ful to get feed­back from users in a famil­iar, non-confrontational way. This helps make your app bet­ter, and leaves happy users and developer alike.

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